Privacy Policy
Freequency Wellness Last updated: May 26, 2026
1. Introduction
Freequency Wellness ("we", "us", or "our") operates the website hifreequency.com and the Freequency Wellness app. We are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
2. Information We Collect
Information you provide directly:
- Name, email address, and password when you create an account
- Delivery address and postal code
- Dietary preferences, health goals, and program selections
- Payment information (processed securely via Stripe — we do not store your card details)
- Messages submitted via our contact form
Information collected automatically:
- Browser type, device information, and IP address
- Pages visited and actions taken on our website
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use your information to:
- Process and fulfill your meal orders
- Send order confirmations and delivery updates via email
- Personalize your meal program recommendations
- Respond to your inquiries and support requests
- Send our newsletter (only if you have opted in)
- Improve our website, menu, and services
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share it with trusted third-party service providers solely to operate our business:
- Stripe — payment processing
- Resend — transactional and marketing emails
- Google Maps — address autocomplete and delivery radius verification
- Cloudinary — image hosting
- Base44 — app hosting and infrastructure
These providers are contractually obligated to protect your data and may only use it to provide services on our behalf.
We may also disclose your information if required by law or to protect the rights and safety of Freequency Wellness or others.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and data at any time by contacting us at vibes@hifreequency.com.
6. Cookies
We use cookies and similar technologies to enhance your experience on our website. See our Cookie Policy for full details.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at vibes@hifreequency.com.
8. Security
We take reasonable precautions to protect your information, including the use of encrypted connections (HTTPS) and secure payment processing via Stripe. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Freequency Wellness Email: vibes@hifreequency.com Website: hifreequency.com